dv222's Privacy Policy
Your personal information is completely safe with us. This document contains a full description of how dv222 collects, uses, and protects your information.
1 Introduction and Purpose of This Policy
dv222 (hereinafter referred to as "we", "us", or "the Platform") provides a safe and reliable online entertainment service for players in Bangladesh. This privacy policy will inform you how we collect your personal information, the purposes for which we use it, when we share it with third parties, and how we keep that information secure.
By using dv222's website or app, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
This policy may change from time to time. If any significant changes are made, we will notify you via your registered email address or through a notice on the Platform.
2 What Information We Collect
The types of information listed below may be collected at various stages of our relationship with you.
Identity Information
- Full name
- Date of birth (for age verification)
- Gender
- National ID card or passport details (when identity verification is required)
Contact Information
- Email address
- Mobile number
- Address (when billing verification is required)
Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Gaming Activity Information
- Play history and betting records
- Favourite games and categories
- Bonus usage details
- Account balance and transaction summary
Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Login time and location
Communication Records
- Live chat message history
- Email correspondence
- Support ticket details
- Complaint or request descriptions
3 Purposes of Information Use
dv222 uses your information only for the legitimate purposes listed below. Your information is not used for any unauthorised purpose.
3.1 Account Management
Your information is used to create, verify, manage, and secure your account. This includes age verification and identity confirmation.
3.2 Financial Transaction Processing
Relevant financial information is used to successfully complete deposits, withdrawals, and other financial transactions. The minimum deposit amount on dv222 is ৳100 and the minimum withdrawal amount is ৳800.
3.3 Providing Customer Support
Your contact information and conversation history are used to communicate with you through our 24/7 live chat and email support, and to resolve your issues.
3.4 Fraud and Illegal Activity Prevention
Information is used to protect the security of the Platform, detect fraudulent activity, and fulfil legal obligations related to anti-money laundering.
3.5 Service Improvement and Personalisation
Your usage patterns are analysed to further improve our Platform and to personalise the experience according to your preferences.
3.6 Ensuring Responsible Gaming
Your gaming behaviour is monitored as part of the responsible gaming programme. This information is used to intervene in a timely manner in cases of unusual or risky behaviour.
4 Cookies and Tracking Technologies
dv222 uses cookies and similar technologies to improve your browsing experience and ensure the Platform functions properly.
Essential Cookies
These cookies are essential for the core functionality of the Platform. They are used to manage login sessions, perform security verification, and display account balances.
Functional Cookies
These cookies are used to remember your language preferences, game settings, and other personal preferences.
Analytical Cookies
These cookies are used to understand user behaviour across different parts of the Platform and to collect anonymous statistics to improve the quality of the service.
Cookie Controls
You can control or reject cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of the Platform.
5 Policy on Sharing and Disclosing Information
dv222 does not sell your personal information or disclose it to third parties without authorisation. Information may be shared only in the circumstances listed below and to a limited extent.
5.1 Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technology services. These partners receive only the information necessary for their specific tasks and are required to comply with our privacy standards.
5.2 Legal Obligations
We may be required to disclose information to authorities under a court order, government directive, or applicable law. Such disclosures are kept as limited as possible.
5.3 Fraud and Criminal Investigations
Information may be provided to the relevant authorities to assist in investigations into financial fraud, money laundering, or other criminal activity. This is done to protect your interests and those of all users.
5.4 Business Transfers
User information may be transferred in the event of a business merger, acquisition, or asset sale. We will notify you in good time before any such change, and the new party will also be required to comply with this privacy policy.
6 Data Security Measures
dv222 uses industry-standard technologies and practices to protect your information. Our security framework is divided into the following layers.
SSL Encryption
All data transmission is secured through SSL (Secure Socket Layer) encryption. This ensures that no third party can read or alter any information between your browser and our servers.
Password Protection
Your password is never stored in plain text. Passwords are secured using industry-standard hashing algorithms, so that your password remains safe even in the event of a data breach.
Access Controls
Among our staff, only authorised individuals can access specific information. All access logs are retained and regularly audited.
Data Backup
Your information is regularly backed up and stored in multiple secure locations, so that data is not lost in the event of any technical issue.
Security Monitoring
A continuous automated monitoring system detects suspicious activity. Immediate action is taken in the event of unusual logins or transactions.
Regular Audits
Our security systems undergo regular external and internal audits to ensure the highest standard of protection is maintained.
7 Data Retention Period
We retain your information only for as long as it is necessary or legally required.
Active Account Information
All information is retained for as long as your account remains active. This information is used to improve your service experience and keep your account secure.
Closed Account Information
Even after an account is closed, financial and identity information may be retained for a specified period due to legal obligations. Once that period ends, the information is securely deleted.
Transaction Information
Financial transaction information may need to be retained for an extended period under anti-money laundering (AML) laws. This information is used solely for legal and regulatory purposes.
Analytical Information
Anonymous analytical information may be retained for an extended period, but it is not possible to identify any individual from this information.
8 Your Rights and Choices
As a user of dv222, you have the following rights regarding your personal information.
Right to Access Information
You may request a copy of the information we hold about you at any time. Contact the support team and it will be provided as quickly as possible.
Right to Correct Information
If any of your information is incorrect, you may request that it be corrected. This change can be made through account settings or via support.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. We will action this request as quickly as possible.
Right to Restrict Processing
In certain circumstances, such as when there is a dispute about the accuracy of information, you may request that processing of your information be temporarily restricted.
Right to Data Portability
You may request your information in a common, machine-readable format, making it easy to transfer to another service if needed.
To exercise any of the above rights, contact us via our 24/7 live chat or by email. We aim to respond within 30 working days.
9 Protection of Minors
Prohibited Under 21
dv222 is strictly a platform for people aged 21 and over. We do not knowingly collect information from any person under the age of 21. Age is verified during the registration process, and if an account belonging to a minor is identified, it is immediately closed and all associated information is securely deleted.
If you believe that a minor is using our Platform, please notify our support team immediately.
10 Policy Changes & Updates
Notice of Changes
We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- The change will be shown when you log in to the platform.
- The new effective date will be updated at the top of this page.
If you continue using the platform after the changes, it will be assumed that you have accepted the new policy. If you do not agree with the new policy, you have the right to close your account.
11 Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us.
Live Chat Support
Support is available in Bengali 24 hours a day, 7 days a week. Live chat is the fastest method for any privacy-related requests or complaints.
For privacy-related emails, please mention "Privacy Request" in the subject line.
What to do for a faster response
- Contact us from your registered email address.
- Clearly state the type of your request (e.g., viewing, correcting, or deleting information).
- Have the necessary information ready for identity verification.
- For urgent matters, use live chat directly.
We generally respond to all privacy-related requests within 30 business days.
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